Privacy Policy

At NatXtra, we respect every individual's right to privacy. Our relationship with you is our most valuable asset and is the very basis of our name and reputation.

Information Collection and Use

This privacy policy ("Privacy Policy") notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights, you have over your data. Be informed that we strictly do not share your Personal Information with any third parties in any manner other than for the reasons mentioned herein in this Privacy Policy.

Who are we?

NatXtra

Our address is

Synthite Industries Pvt. Ltd. Synthite Valley, Kolenchery, Kerala 682 311, India.

You can contact us by post at the above address, by email at info@synthite.com, or by telephone at +91 9886 354 123.

We collect information about you at our Website, exclusive brand outlets, and at our customer service centers. Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect about you, your spouse, or children includes some or all the following:

Name (including title);
Phone number;
Email address;
Order details;
Query
I need help with (Subject)
Comments

Why do we collect this information?

Name (including title)

To create a user name/ required to provide personalized experience while answering the question/ required to generate order invoice and shipment details by us as well as our shipment partner.

Phone Number

Required to identify you as a member of the loyalty program, generate order invoice and shipment details by us as well as our shipment partner/ we may use your telephone number to contact you regarding your purchase

Email id

Your email id is required to answer your question, to contact you in case we need more details about your question, to revert with the solution to your query, to receive communication on order related updates and if you subscribe, you may opt to receive an offer and promotional emails.

Order Details

To create a record of your order, to fulfill the orders and analyzing our sales in each area.

Query

Please write a brief description of the health query you would like to ask our experts. Our experts will be unable to help you with the desired solution if this field is incomplete or blank.

I need help with (Subject)

Required to direct questions to the right team to provide quick solutions.

Comments

Enter further details to your query/ question to better understand the situation.

When you use our website?

When you use our website to browse our products and services and view the information we make available, several cookies that we and third parties use to allow the website to function, to collect useful information about visitors, and to facilitate a better experience.

Some of the cookies we use are strictly necessary for our website to function, and we don't ask for your consent to place these on your computer.

However, for those cookies that are useful but not strictly necessary, we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.

How long do we keep your information for?

There is no stipulation to preserve your personal information in an identifiable format for longer than the provisioned time limit. If we have a relationship with you, we hold your personal information for 2 years from the date our relationship ends. We only store your personal information for this period to establish, bring or defend legal claims as a mandatory legal requirement

The only exceptions to the periods mentioned above are in situations wherein the law requires us to hold your personal information for a longer period, or delete it sooner; Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of 2 years following the date of that complaint or query; or

However, you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law.

When you submit an inquiry via our website?

When you submit an inquiry via our website, we ask you for your name, contact telephone number, and email address.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry to follow up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information before a sale.

We do not use the information you provide to make any automated decisions that might affect you.

When you sign up to receive our newsletter?

When you sign up to receive our newsletter, we ask for your name and your email address.

We will ask for your consent to use your name and email address to email you our newsletter which contains information about our products and other information that we feel might be of interest to you.

You can withdraw your consent at any time and we will stop sending you the newsletter.

Your name and email address are shared with a third party mailing system (Mailchimp, www.mailchimp.com).

We do not use the information you provide to make any automated decisions that might affect you.

We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

When you submit a review about us?

When you submit a review about us we record your name, your email address, and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

We do not use the information you provide to make any automated decisions that might affect you.

Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

Your rights as a data subject

By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

If we are processing your personal data for reasons of consent or to fulfill a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling. To submit a request regarding your personal data by email, post, or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.

If you have any specific data protection concerns or a complaint, you can contact our privacy team at info@synthite.com Or the telephone at +91 9886 354 123 (Available between 0900 hrs IST to 1700 hrs IST).

Synthite Industries Pvt. Ltd. Synthite Valley, Kolenchery, Kerala 682 311, India.

If you have any questions regarding the processing of your personal information, please contact: info@synthite.com

When does this Privacy Policy apply?

This Privacy Policy applies to all of the services offered by Natxtra via its websites is included but excludes services offered by other companies or individuals, including products or sites that may be displayed to you the products of NatXtra when browsed in search of our official website.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent

NatXtra is one of the top nutraceutical manufacturers in India with a series of products. A fast-growing health & dietary supplement exporters in India.

Natxtra thrives because we believe in delivering the complete wellness solution. Inspired to implement a happier and healthier life.